Property Manager (QA focus)

Job Duties:

• Develop and implement quality assurance procedures to maintain service standards.
• Identify and address potential threats, frauds, and areas needing immediate improvement.
• Plan & implement customer service training program
• Monitor key service indicators to meet targets
• Coordinate departmental reviews to enhance services and workflows
• Map out and refine operational procedures for compliance with QA standards.
• Generate reports on quality improvement measures.
• Implement quality, environmental, and health & safety initiatives.
• Handle ad-hoc projects as assigned

Requirements:

• Degree in quality management / engineering or related discipline
• At least 5 years’ solid experience in quality management process implementation and reinforcement of which 2 years in managerial level
• Familiar with ISO 9001 Quality Management System, ISO 14001 Environmental Management System and ISO 45001 Occupational Health & Safety Management System
• Strong team spirit, communication, and problem-solving skills