Rooms Controller

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Rooms Controller, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Coordinate guest arrivals and departures, including room assignments, check-ins, check-outs, and group bookings.
• Manage reservations and room status, handling cancellations, duplicate bookings, overbookings, and out-of-order rooms.
• Ensure billing accuracy and secure payments, while maintaining proper documentation and verifying guest information.
• Monitor daily operations, run reports, and follow up on guest requests to ensure service excellence.
• Support the team as needed, performing additional duties assigned by the Supervisor to maintain smooth front office operations.

About You

• Minimum 3 years of Front Office experience, preferably in international Hotels of similar scale.
• Motivated, customer-focused, and results-oriented, with a passion for delivering exceptional service.
• Strong leadership, organizational, multitasking, and interpersonal skills to thrive in a dynamic environment.
• Excellent command of spoken English and Cantonese; proficiency in Putonghua is an advantage.