Officer, Call Centre and Customer Experience (Credit Card)

Job Responsibilities:

• Support customer service hotline by handling inbound and outbound calls for cardholders’ requests, enquiries, complaints and card promotion in a professional and timely manner
• Deliver consistent quality service to attain high level of customer satisfaction
• Perform clerical support and ad-hoc projects as assigned
• Maintain and update customer personal information upon request
• Meet individual assessment form for call volume, availability, service level and customer satisfaction
• Promote and cross-sell the company’s products as appropriate
• Shift duty is needed

Job Requirements:

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
• 2 years’ relevant experience in customer service or call center in banking/finance industry, preferably in credit card operations
• Background in telemarketing is an advantage
• Good communication, customer-serving manner, and problem-solving skills
• Flexibility to perform shift duties and work collaboratively with teammates
• Good command of Chinese, English, and Mandarin
• Proficient in MS Office applications and Chinese word processing

We Offer:

Remuneration Package

• Competitive Basic Salary
• Double Pay
• Performance Bonus

Paid Leaves

• Annual Leave
• Birthday Leave
• Family-Friendly Leave
• Recreation Leave
• Marriage Leave
• Maternity Leave
• Paternity Leave
• Compassionate Leave

Healthcare Programs

• Life and Accident Insurance Scheme
• Medical Benefits 

Staff Learning Subsidies and Development

• Comprehensive on-the-job training
• Learning Sponsorship
• Personal development and growth opportunities

Company Activities and Gathering

• Diversified Interest Classes
• Company Outing 
• Sponsored Gathering 
• Marathon Running