Assistant Manager, Card Security

Work actively and independently regarding fraud prevention and investigation of credit card fraud cases. Contacting customers, law enforcements and card associations for fraud related matters.

Main Responsibilities:

• Perform fraud cases investigation by gathering and reviewing information, make suggestions for fraud investigation results
• Handle fraud prevention by anaylse & recommend new fraud trends, take necessary actions in a timely & professional manner to minimize fraud loss
• Assist in law enforcement institutions and Retail Credit Department in fraud related matters
• Contact cardholders for fraud related issues and provide support such as arranging card replacement when the accounts are at risk
• Support team / section head and undertake the assigned roles and tasks

Incumbent Requirements:

• University graduate with minimum 3 years relevant experience or secondary education with 5 years relevant experience
• Sound knowledge of Credit Card Fraud / Customer Services Experience
• Knowledge of Credit Card Dispute Rules & Regulations will be an advantage
• Good command of spoken and written in English and Chinese
• Candidate with the qualification of Certified Banker is an advantage