AVP, Insurance Product and Distribution (Transformation)

Job Summary:

Insurance Operations team owns a mission to drive Operations Process Transformation for Insurance Department with key roles to streamline current operations process and deliver changes to maintain on-going high operations efficiency and work quality.

What you will be doing:

• Redesigning the end-to-end customer journey: responsible for creating a seamless omnichannel experience, both online and offline, to drive revenue growth

• Assist in formulating banca digital roadmap and drive system enhancement: integrating insurance offerings into our mobile app/ online banking as a new digital channel to capture business.

• Develop and/or enhance both banca and broker systems to improve operational efficiency and ensure timely project delivery

• Work closely with Operation team members to transform overall operations process under Insurance Department, identify opportunities and drive changes to achieve high level of operations efficiency and work quality

• Support risk champion to foster a culture of risk and compliance awareness across all team levels, perform annual audit exercise

• Develop and maintain a full set of practical manuals to safeguard the operations sustainability

• Cultivate new ways of working mindset and furnish continuous improvement opportunities

What we are looking for:

• University Degree

• FLMI, ANZIIF/ ACII, IIQE, MPF as an added advantage

• Over 8 years working experience in the insurance business, preferably with exposure to transformation, project or vendor management

• Solid experience in cross functional project delivery and resources planning, project experience in process re-engineering is preferable

• Experience in driving organization structural and strategic changes are advantages

• Familiar with Microsoft Office, knowledge of digital & system platforms development