Assistant Customer Services Manager - Bank of East Asia (Trustees) Limited

Responsibilities

• Assist the Customer Services Manager on handling enquiries from customers through the operation of the Call Centre
• Assist branch / department colleague on handling MPF related issue through MPF special hotline
• Handle member retention tasks
• Handle daily enquiries and ad-hoc assignments

Requirements

• HKCEE / HKDSE with 5 subjects, including English, Chinese, and Mathematics, at Level 2 / Attained / Grade E or equivalent
• Minimum 1 years of relevant experience
• Good understanding of MPF operation procedures, policies and legislation
• A good team player with good communication skills and risk awareness
• Proficiency in both spoken and written English and Chinese, Putonghua an advantage