Merchant Relationship Lead

Principal responsibilities:

• Lead and manage the Merchant Relationship sub-team to achieve and exceed the business target.
• Develop and implement business strategies to expand the merchant base and ensure continued position as one of the leading merchant acquiring services providers in Hong Kong.
• Develop and implement strategic plans to enhance merchant acquisition, activation, engagement and retention, leveraging data-driven insights and market analysis to identify business growth opportunities.
• Assist relevant teams to redesign merchant onboarding and KYC workflows, integrating advanced tools to accelerate the process.
• Assist relevant teams to streamline merchant service processes and improve merchant satisfaction.
• Adopt data analytics to track key metrics and provide actionable insights to senior management
• Ensure compliance and related control to minimize risk exposure.
• Monitor market trends and landscapes to identify new business opportunities
• Collaborate with various internal teams to resolve operational or technical inquiries raised by merchant
• Work closely with Usage team to support merchant promotion and stimulate card spending

Requirements

• Qualifications and Experience:
• Bachelor’s degree in Finance, Economics, Business Administration or relevant qualifications.
• 8+ years of experience in banking, fintech, or payments, with 2+ years in a leadership role managing merchant acquiring business.
• Proven experience in problem solving and strategy planning.
• Experience engaging with clients or stakeholders to present an idea.
• Strong analytical skills to analyze data, identify trends, and make data-driven decisions to support growth and optimization.
• Strategic thinking to develop and execute growth strategies and explore new business opportunities.
• Excellent presentation and communication skills, with proficiency in English and Chinese (Cantonese and Putonghua), to articulate solutions to merchants and stakeholders
• Customer-centric mindset with strong interpersonal skills to build relationships
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.

Key Skills and Competencies:

• Exceptional project management skills, with proficiency in Agile or hybrid methodologies, system documentation, and stakeholder engagement.
• Strong analytical skills to analyze data, identify trends, and make data-driven decisions to support platform growth and optimization.
• Strategic thinking to develop and execute growth strategies and explore new business opportunities through partnerships.
• Excellent presentation and communication skills, with proficiency in English and Chinese (Cantonese and Putonghua), to articulate technical solutions to clients and stakeholders.
• Technical proficiency in payment systems, API integrations, and cloud-based platforms; knowledge of Java, AWS, or similar is a plus.
• Customer-centric mindset with strong interpersonal skills to build relationships
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.