Trade Operations Manager (Project till Jun 2026)

JOB SUMMARY

• Assist Test Lead / Product Owner to deliver project on schedule and within budget.
• Work and agree with Product Owner / Test Lead to create and manage the testing scopes.
• Be flexible and adopt new Agile practices and new ways of working.
• Work closely with tech team to clearly communicate the business requirements to tech so that they can fix the problems accordingly.
• Ensure new system changes work seamlessly with business process, and balance risk, effectiveness and efficiency in system and process design.
• Prepare training material and conduct training for end users.
• Support testing through test script preparation, test execution and defect management.

RESPONSIBILITIES

• To assist Manager, Trade Core Operations testing the new application performance and identifying process improvement of Trade Services with the aim to maximizing the productivity. 
• Drive and monitor initiatives and activities of the new application in order to improve daily operations in view of accuracy, efficiency and services. 
• Work closely with Test Lead / Product Owner to standardize, simplify, improve and streamline process to strive for continuous productivity improvement by using the new application. 
• Work closely with Trade Product Operations Team, Trade Client Operation team on daily operations by using the new application. 
• Define configuration specifications and business analysis requirements.  
• Perform quality assurance. 
• Define reporting and alerting requirements.
• Own and develop relationship with partners, working with them to optimize and enhance our integration. 
• Help design, document and maintain system processes.
• Report on common sources of technical issues or questions and make recommendations to product team.
• Communicate key insights and findings to product team.

Qualifications

Background

• Education: University graduate or above
• Experience: Minimum 5 years of experience related to operations or project experience

Professional Skills

• In-depth understanding of various types of trade products, process flow, regulations and accounting rules.
• Strong analytical, problem solving and operational skills.
• Good management skill and able to coach the team to achieve agreed target.

Soft Skills

• Sound PC / MS Office skill.
• Strong organizational skills and well-developed business abilities.
• Good interpersonal skills and communication skills
• Self-motivator, able to manage multiple tasks and work under pressure.

Other Preference 

• Passion in identifying and driving new operations improvement opportunities 
• Other than above roles, job holders should follow other job duties and responsibilities assigned by line manage from time to time.
• Role Specific Technical Competencies
• Product + Process 
• Project Management 
• Manage Change