Manager, Credit Control (Job Ref: 202526-29)

Job Description

We offer:

• 5-day work week
• Group medical, dental, body check, group life, accidental & travel insurance coverage insurance coverage
• Competitive annual leave package
• Competitive pay and Discretionary bonus
• Staff purchase discount in AEON group
• Friendly working environment with dynamic and talented team members
• Learning and development opportunities
• Smart and casual attire (Monday to Friday)
• Convenient office located near Tsim Sha Tsui MTR station

Responsibilities:

• Handle authorization and fraud management team located in HK and offshore for issuing & acquiring business
• Develop and implement robust fraud management team strategies to protect business against financial loss and improve customer experience.
• Manage rules in risk management tools
• Collaborate with internal and external parties to investigate and resolve fraud cases effectively
• Conduct regular review on offshore team performance and provide coaching
• Provide strategic recommendations to management on fraud mitigation controls based on risk analysis and new fraud trend
• Review and implement optimal authorization rules to improve approval rates and prevent unauthorized transactions
• Ensure compliance with regulatory, card scheme requirements and internal policies related to authorization and fraud management
• Perform user acceptance test for system enhancement related to card scheme release & mandate
• Provide regular reporting on authorization performance and fraud trend, share insights and recommendations to senior management
• Assist in ad-hoc tasks as assigned

Requirements:

• University Graduate in Business Administration, Banking, Finance or related discipline
• Minimum 8 years of solid experience in card authorization/ fraud operations/ fraud risks/ investigations or relevant disciplines.
• Solid experience in overseeing a robust fraud and authorization operations team and implement controls that manage fraud risk.
• With domain knowledge in merchant acquiring / card authorization /card fraud handling. Knowledge of credit card dispute rules and regulations will be an advantage.
• Proficient in both written and spoken English and Chinese (Cantonese and Mandarin). 
• Immediate availability is preferred.