Assistant Housekeeper

We are looking for an Assistant Housekeeper based at Island Shangri-La, Hong Kong!

As an Assistant Housekeeper, we rely on you to:

• Assist the Executive Housekeeper in directing and maintaining the Housekeeping Department in accordance with the policies, standards and guidelines established by Hotel
• Analyse monthly reports and  recommend opportunities for improvement
• Ensure all interactions with guests are handled professionally and with care adhering to Hotel's policies and procedures
• Maintain and enforce all quality and service standards and procedures for Housekeeping Services
• Direct preparation and oversee implementation of annual training plan in order to update the standard operating procedures and maintain the service quality
• Handle special requirements and needs of guests / VIP guests / repeat guests and club members
• Perform any other duties and special projects as required by the senior management

We are looking for someone who has:

• A minimum of 6 years housekeeping management experience in a sizeable luxury hotel or similar capacity 
• Excellent leadership skills and mastery in delegating multiple tasks
• Demonstrate the highest level of hospitality and professionalism with guest-oriented and service-minded
• Proactive, well-organized, detail-minded with excellent communication and interpersonal skills and can work independently under pressure
• Excellent command of English, Cantonese and Mandarin