Operation Manager (Client Service)

1. Lead the team on client onboarding and account opening;

2. Handle new account opening of retail, corporate and institutional clients;

3. Perform KYC and AML checking, conduct on-going CDD review, EDD and name screening;

4. Handle various account maintenance tasks;

5. Handle counterparty account opening and ongoing KYC related matter;

6. Handle accounts and settlement service requested from clients;

7. Provide support to front office and business units;

8. Assist to review departmental policies and procedures, work manuals and application forms;

9. Compile various reports as required by management on monthly basis;

10. Liaise with front office and/or back office to resolve operation issues;

11. Handle ad hoc projects or duties as assigned.

Requirements: 

1. University graduate or above;

2. At least 5 years of relevant operation/client onboarding/KYC/CDD experience in financial industry;

3. Good knowledge in AML KYC/CDD and regulatory requirements;

4. Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc) and Chinese word processing;

5. Strong communication and presentation skills and ability to communicate to various levels of the organization;

6. Customer-oriented, proactive, self-initiated, detailed oriented and a good team player;

7. Fluent in both written and spoken English and Chinese (Cantonese & Mandarin);

8. 8. Holder of SFC License RA1 &RA2 is a must;

9. Immediate available is preferable.