Assistant Collection Manager

Job Responsibilities

• Monitor overdue and criticized retail credit portfolios, including managing loan classification systems, individual impairment allowances, and charge-off processes

• Liaise with debtors regarding repayment schedule negotiations and debt-restructuring arrangements

• Develop recommendations for legal proceedings or assignments to external debt collection agencies when necessary

• Manage the collection performance of Debt Collection Agencies

• Regularly report debt collection progress and repossessed property disposal status to the Department Head

• Prepare credit risk reports and regulatory submissions to monitor asset quality and support credit risk analytics (e.g. portfolio analysis)

• Handle administrative tasks and execute ad hoc projects as assigned

Requirements

• Bachelor's degree in Finance, Risk Management, or related discipline; professional qualifications (e.g. FRM, CFA) preferred

• Minimum 3 years' experience in retail banking credit risk management or complaint resolution

• Demonstrated expertise in portfolio management techniques and analytical methodologies

• Proficiency in English and Chinese; Mandarin fluency strongly preferred

• Proactive mindset with exceptional ownership of deliverables and client-service orientation