Officer, Operations & Systems Management – Personal Banking

Responsibilities

• Assist in enhancing the efficiency and effectiveness of branch management system and procedure and provide support to branches in all operational issues
• Assist in coordinating and liaising with relevant departments and vendors for development and enhancement in system and platform to support branch management control
• Conduct use acceptance testing for projects involving system enhancements as directed by managers
• Provide system related support to branch staff after implementation of system projects/enhancements
• Compile control and operation reports
• Support branch daily operation process and user account maintenance
• Support managers to develop/update procedures to be in compliance with all policies, rules, guidelines and regulatory requirements

Requirements

• Post-secondary or above;
• Minimum of 2 years’ experience in banking sector covering the following:
• Sound knowledge in branch operations, products and services;
• Good understanding of relevant branch policies, procedures, practices, rules and compliance requirements;
• A team player with good interpersonal and communication skills;
• Proficiency in MS Office applications;
• Good command of both spoken and written English and Chinese.

(Candidates with more experience will be considered for the post of Assistant Manager, Operations & System Management)