Guest Relations Manager

Key Responsibilities

Supervise the overall activities at the Front Desk.

Ensure the courteous and effective services are delivered to the hotel guests by all the colleagues at the Front Desk.

Review the work procedures at the Front Desk and modify to improve the quality.

Proper guidance / training to all Front Desk colleagues on each job task and ensure the proper procedures are allowed.

Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.

Generate the maximum revenue by controlling the “On-Day” room reservations and cancellations.

Greet all the “TP”, “SP” and “VP” guests in the absence of the TaiPan Ambassador and the Duty Manager.

Handle guest complaints and report daily occurrence and irregularities to the Assistant Front Office Manager.

Co-ordinate with the Credit Manager to review the credit rating of in-house guests.

Prepare duty roster.

Perform any other duties assigned.

Requirements:

Certification of vocational training on hotel industry (Prefer but not required).

Minimum 3 years of Front Desk with at least 1 year Front Desk supervisory experience.

Pleasant personality with strong leadership quality, fluent in English & Mandarin and knowledge on personal computer.

Candidate with less experience will be considered as Assistant Guest Relations Manager