Customer Services Officer - Citygate

ABOUT THE TEAM

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are currently looking for a Customer Services Officer to join our Building Management Team at Citygate Outlets in Tung Chung. Our team is specialized in providing quality customer services to our premium members and shoppers.

RESPONSIBILITIES

• Offer quality customer services to shoppers and tourists at Citygate Outlets
• Handle inquiries and complaints at information counter
• Provide operation support for loyalty programme and participating in various promotional activities

REQUIREMENTS

• HKDSE/ HKALE or above
• Minimum 2 years’ relevant experience in customer service/ hospitality industry; Preferably with shopping mall experience
• Excellent communication and interpersonal skills
• Presentable, proactive and pleasant personality
• Build strong customer relationships and delivers customer-centric solutions
• Develop and deliver communications that convey a clear understanding of the unique needs of different audience
• Build partnerships and work collaboratively with others to meet shared objectives
• Fluent in spoken English and Chinese, including Cantonese and Putonghua
• 5-day work; Willing to work on roster basis

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Collaborates
• Communicates Effectively
• Drives for Result
• Being Resilient
• Demonstrates Self-Awareness
• Learning Agility