Business Support Manager, Private Wealth Management

Job Description

The candidate is expected to work independently within Private Wealth Management, Business Management Department; and shall collaborate with Sales Team, Product Team, Middle Office in Hong Kong Branch, IT & Finance Teams from Head Office. The key objective is to support front line staff on multiple areas and handle inquiries in order to achieve business targets.

Responsibilities

- To keep track of run-rate, business target and KPI management

- To organize and coordinate Hong Kong Branch, Head Office and multiple Mainland branches communications and project management

- To coordinate resources allocation, organize and launch marketing activities to achieve customer growth and to enhance performance

- To assist in formulating solutions to enhance Mobile APP platform

- To act as the first contact person in handling client inquiries in a timely manner, managing FAQ for Hong Kong Branch and Mainland client support service centre

- To comply with internal and external regulatory requirements e.g. Code of Banking Practice; and update policies and procedures accordingly

- To perform any ad hoc duties as required

Requirements

- Degree holder preferably in Business Administration, Finance or Accounting discipline

- Minimum 2 years of related experience, preferably within banking industries

- Familiar with MS Office, Excel, Powerpoint tools

- Proactive, innovative and creative

- Excellent communication, coordination and interpersonal skills

- Fluent in English, Cantonese and Putonghua; proficient in Chinese and English writing.