Assistant Guest Relations Manager

Key Responsibilities

Assists GRM and supervises the overall activities at the Front Desk.

Ensure the courteous and effective services are delivered to the hotel guests by all the colleagues at the Front Desk.

Review the work procedures at the Front Desk and modify to improve the quality.

Proper guidance / training to all Front Desk colleagues on each job task and ensure the proper procedures are allowed.

Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangements when required.

Generate the maximum revenue by controlling the “On-Day” room reservations and cancellations.

Greet all the “TP”, “SP” and “VP” guests in the absence of GRM and the Duty Manager.

Handle guest complaints and report daily occurrence and irregularities to the GRM and Duty Manager.

Ensure proper operation at the Business Centre in the absence of the Business Centre Supervisor/ Secretary.

Co-ordinate with the Credit Manager to review the credit rating of in-house guests.

Prepare duty roster.

Perform any other duties assigned.

Requirements:

Certificate / diploma in Hospitality Management or related disciplines

Minimum 3 years of Front Desk with at least 1 year Front Desk supervisory experience.

Able to work independently and handle shift duties 

Good command of spoken English and Mandarin

Candidate with less experience will be considered as Guest Relations Supervisor