Guest Services Manager / Assistant Guest Services Manager

Responsibilities

• Monitor the daily operations of Front Office and guest services
• Manage and supervise front desk staff and quality of services
• Handle guests’ enquiries, emergency cases and complaints
• Coordinate and assist with hotel departments to ensure smooth operations at all hours

Requirements

• Diploma holder or above in hospitality management or related disciplines
• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
• Strong communication, interpersonal and leadership skills
• Candidate with less experience will be considered as Assistant Guest Services Manager

Working Location 
Kwun Tong

Benefits

• 5-day Work Week
• Birthday Leave & Red Packet
• Work Anniversary Leve
• Examination Leave
• Marriage Leave
• Full Pay Maternity & Paternity Leave
• Free Duty Meal
• Discretionary Bonus
• Group Medical Insurance
• Staff Discount on F&B and Hotel Rooms
• Training Subsidy
• Learning & Development Opportunities