Fitness Manager

About the role

This new and exciting role provides an opportunity to build a vibrant fitness community that fosters motivation, support, and camaraderie among Members.

Other than building an offering for personal and group training, the core objective will be to create a welcoming environment where individuals of all fitness levels, can connect, share their journeys, and achieve their goals together. The Fitness Manager will therefore play a pivotal role in enhancing Member engagement and satisfaction, largely through group-based initiatives. These will not only promote healthier lifestyles but also cultivate a lasting sense of belonging at the Club, resulting in a more connected membership that thrives on collaboration and mutual encouragement.

By fostering a culture of engagement and inclusivity, the Fitness Manager can significantly enhance Member retention and satisfaction, driving a thriving community where everyone feels valued. This role not only influences individual fitness journeys but also shapes the overall atmosphere of the Club, ensuring that it becomes a hub of motivation and support for all Members, ultimately leading to a healthier, more active community. To that end, a well-appointed Fitness Manager has the potential to establish a significant “heartbeat” felt by all Members.

Job Responsibilities

• Oversee daily operations of the fitness department
• Oversee development of the HKFC fitness programme - cardio, strength training, mind-body classes (yoga, Pilates), HIIT (High-Intensity Interval Training), circuit training, and HYROX classes that combine multiple disciplines. 
• Develop stronger relationships with the various sporting sections of the club by adding value through fitness, S&C and injury prevention and rehab solutions.
• Ensure all fitness facilities and equipment are clean, safe and well-maintained
• Develop and implement fitness programmes, class schedules, special events tailored to Members’ needs
• Oversee Personal Trainers, personal training contracts, programmes, quality of delivery, range of offerings, optimize use of trainers/facilities
• Train and mentor fitness staff to deliver exceptional service
• Monitor and evaluate programme effectiveness and Member satisfaction
• Monitor and manage the facilities’ budget, expenses and profitability.
• Foster excellent customer service, addressing member inquiries and complaints.
• Foster a welcoming and inclusive environment for all Members (promote inclusivity, target wide range of demographics)
• Work alongside with all Sports Groups to support their internal programmes where needed
• Connect with outside bodies within the industry to build potential partnerships and connections to events/competitions
• Arrange, promote promotions within the Club to inspire, educate and support Members
• Implement proper safety precautions for fitness activities and equipment use.
• Manage the HKFC relationship with HYROX as an affiliate partner

Experience

• Qualifications and/or significant experience in PT, HIIT, Les Mills, Hyrox or similar are required
• Degree or diploma holder in Sports, Recreational Management or related discipline
• At least 5 years supervision experience within the sports, recreation, and Club House industries
• Experience in leading, training, motivating and evaluating the fitness team and coaches
• Knowledge of personal fitness coaching and elite performance would be desirable
• At ease dealing with different personalities, cultures, and hierarchical levels
• Strong communication and analytical skills
• Strong teamwork and customer/member service driven
• Well organised, proactive, self-motivated, and able to work to stated objectives
• Good command on spoken and written English (must) and Cantonese (preferred)