Insurance Coordinator (Full-time) Patient Business Department

Responsibilities:

• Ensure smooth insurance-related processes including verifying coverage obtaining authorization and managing claims.
• Act as a liaison between the hospital, insurance companies, and patients to ensure timely payments, accurate billing and claims processing.
• Communicate and coordinate with insurance companies to resolve billing inquiries, discrepancies and expedite claims.
• Collaborate with other departments to streamline processes and improve efficiency on direct billing operational protocol.
• Provide guidance, training and support to a team on insurance protocols and adherence to best practices.
• Provide recommendations on new agreement and agreement renewal with potential / existing business partners.
• To participate in various projects on the development, maintenance and enhancement of operations systems.
• To work with the team to facilitate the Budget Estimation.
•  To assist in departmental planning and analysis.

Requirements:

• University graduate or above.
• 3 years of health care or medical insurance experience, preferably in provider relations nature.
• Good organization skills in maintaining and managing internal direct billing protocol.
• With experience in service industry and customer service.
• Demonstrate good communication, customer service, interpersonal and problem solving skills.
• Attention to details and excellent follow through on work tasks.
• Ability to handle multiple of tasks at one time.
• Demonstrate initiative and willingness to accept responsibilities.
• Proficiency in both spoken and written English and Chinese, including Mandarin.
• Proficiency in MS Office - Word, Excel, PowerPoint etc.