Manager, Branch Management

To be a core member of Sales Optimization & Support Team under Branch Management Department (BMD), the team member will engage in identifying area for process improvement, service enhancement, manpower resources management, and incentive program management.

Main Responsibilities:

• Work with BMD sales specialist and MIS for sales incentive program design and roll-out
• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials. Prepare and evaluate training materials, such as outlines, text, or handouts
• Assist to present information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
• Design, plan, organize, or direct orientation and training programs to help staff maintain or improve job skills
• Handle staff case investigation and reporting in relation to complaints and operational incidents and obtain information for use in training programs
• Assess training needs through surveys, interviews with employees, case study
• Monitor, evaluate, or record training activities or program effectiveness
• Perform any other duties as assigned by BMD

To meet the challenge, you should have the following qualifications and attributes:

• Degree or above in Business Administration or related discipline with minimum 8 years of experience in retail banking industry
• Independent, self-motivated and able to work under pressure
• Excellent analytical and report writing skills
• Have a strong sense of responsibility and detail oriented
• Proficiency in Microsoft office including Word, Excel, Power Point and Outlook
• Good command of both written and spoken English and Chinese