Head of Business Risk Management & Transformation

Job Summary:

This role is responsible for managing operational risk within the consumer division through on-going communication, risk assessment and process review focusing branch operation & fraud risk areas.

What you will be doing:

• Provides active risk advisory in the business operation and fraud risk areas to ensure processes/ controls are sound and robust to meet internal policies, guidelines, and applicable regulatory requirements.

• Collaborates with business units to formulate appropriate controls to mitigate operational risks (i.e. Fraud, Data Loss, Third-Party, Business Continuity, Personal Data Protection and Digital Risk) arising from initiatives and processes to an acceptable level of low and moderate risk.

• Drives and contributes towards successful implementation of initiatives from CFS business units, considering risk-rewards trade-offs and business risk appetite.

• Identifies risk hotspots and work with Group Risk Analytics, Intelligence & Surveillance (RAISe) team to improve/ deploy monitoring activities, where necessary.

• Foster close working relationship with key stakeholders of other divisions, particularly second line of defence (Legal, Compliance, Operational Risk Management & Information Security & Digital Risk Management) to ensure CFS alignment of applicable policies with the Group / Regulators.

• Support business units in material incident management and ensuring appropriate containment measures deployed which commensurate with materiality of the incident (considering reputational and regulatory risks).

• Conduct regular communication and refresher trainings to uplift staff awareness on thematic areas (e.g. Fraud risk, Information and Cyber risk, Data Loss risks).

• Participates in Information Risk initiatives and taskforces established from Information Risk Working Group.

• Participates in Anti-Fraud initiatives and taskforces established at industry work groups and from Financial Crime Compliance – Anti-Fraud team.

• Work with business units to implement the regulations and policies

• Initiatives and support bank wise on streamline process for banking make easy direction both for internally and externally customers

• Give insight for the branch operation (e.g. Overage & shortage, surprise check, and cash controls)

• Closely monitoring the BRMT team performance

• Other tasks assigned by Department Head

What we are looking for:

• Degree holder with relevant disciplines

• Over 10 years banking experience with good knowledge in branch operation /digital risks/ fraud risks.

• Proficient in Microsoft Excel, Word, PowerPoint

• ECF in Compliance