Senior Fraud Management Manager

The role holder will ensure/ Principle Accountabilities

• Leads a team of SMEs of Payment and General Banking fraud who will own the design, maintain, development and implement fraud controls and/or act as SMEs into bank wide initiatives to ensure fraud risk and controls are adequately designed;
• Drives, designs and delivers Payment and General Banking mitigation strategy for controls in HASE
• Delivers market level solutions whilst building out the multi-market platforms and effectively balancing the trade-off between tactical and strategic delivery;
• Builds a clear roadmap of key capabilities needed to support growth across the business for the end to end management of fraud and customer experience i.e. cross Prevention, Detection, Respond & Remediation of fraud;
• Working with lines of business and Risk Owners develops and maintains a prioritised backlog of bank wide investment needed to address current and future requirements in line with the overarching strategy and business objectives;
• Research the wider industry for new and innovative new solutions that could benefit the Bank or its customers;
• Work with and manage third parties, such as card schemes and other vendors, to drive forward control enhancements for HASE WPB.
• Ensure benefits from any change delivered into the business is clearly tracked and fed into AOP planning;
• Ensure delivery of all HASE WPB led initiatives in line with group standards, attending governance where necessary;
• Support the respond to any flash fraud attacks working with the wider business to design, develop and implement any required to any fraud controls with a focus on driving excellent customer experiences;
• Resolve control issues by driving out enhancements in fraud/operations.
• Act as the deputy of Head of Payment and Banking Fraud HASE WPB

Requirements

• University graduate or above.
• The role holder will ideally have at least 5 years leadership level experience within an existing Fraud Strategy/Management or Transformation function;
• Detailed knowledge of WPBs products and processes;
• Preferably experience working with LEAs;
• Experience of designing, developing and implementing Fraud Detection systems such as, SAS EFM, Falcon, Biocatch, Hunter, Feedzai and Threatmetrix;
• Past experience of designing developing and leading analytically based or major operational projects would be an advantage;
• Knowledge of strategic delivery of controls, processes and design methods within a large multi faceted operation;
• Operational experience and experience resolving operational challenges would be an beneficial;
• Experience of working within a multi matrixed organization engaging with executive level stakeholders is essential.