Manager, Merchant Relationship Management

In this role, you are required to grow DSB merchant portfolio through effective business and cross-selling strategies to deliver business results in terms of net merchant customer growth, fee income, partnership development, and new product delivery.

Main Responsibilities:

• Solicit new merchants to use the Bank's Merchant Payment Service and Installment Payment Plan Service.
• Provide quality account management, fostering close collaboration and execution across all stages of the partnership lifecycle (i.e., negotiation, subscriber acquisition, engagement/retention, technical integration, marketing initiatives, etc.).
• Explore and develop new business opportunities with different partners and payment vendors.
• Cross-sell the Bank’s other products and services including SME banking account & Merchant Receivable loan etc. to drive synergy.
• Assist Team Head to execute business projects, coordinate with internal and external parties to achieve project goals, and measure the project performance after launch.
• Collect market intelligence and propose improvement on team strategy.
• Collaborate with team members to achieve sales goals and performance metric

Incumbent Requirements:

• University graduate with minimum 5 years’ relevant experience or secondary education with 10 years’ relevant experience.
• Self-motivated, sales driven and client focused
• Excellent merchant network connection.
• Good knowledge of card acceptance flows and related card policy/regulatory requirements as set by the card associations/the authorities.
• Hands on experience in using POS terminal is a must.
• Proficiency in English, Cantonese and MS Office.