Assistant Manager, Specialized Collections

JOB SUMMARY

This role is responsible for end-to-end legal proceeding including property repossession, property selling as well as liaising with external solicitor and debt settlement offering to customer.

RESPONSIBILITIES

• Managing legal cases by reviewed and recommended necessary action to increase the collections / recovery rate,
• Managing end to end mortgage case including legal, repossession, engaging vendor for property cleaning, engaging property agent for property selling, engaging auctioneer for property auction, review and propose the selling price to management.
• Control and monitor the process for the case under legal action with management MIS provided
• Review the legal case inventory to identify those workable cases for increasing the recovery rate,
• To liaise with legal firms for early legal sue for both charged- off and pre-charged-off accounts,
• To perform telephone dunning call to negotiate the settlement plan for legal case,
• Offer assistance to those customers having financial problems through negotiation and settlement to reduce the credit loss,
• Manage legal firm performance to ensure the compliance of Bank requirements especially for Collection Legal Panel,
• Execute collection strategies in order to manage an acceptable level of credit loss and maximize recovery return through in-house collection action.
• Responsible for overseeing the overall collection activities for problem credit management accounts as well as provides a solution to CPBB Collection.
• Responsible for carry out debt collection process to reduce loan loss and maximize debt recovery.
• To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery in Retail banking portfolio.
• Assist manager to ensure good control mechanisms are in place and to ensure satisfactory audit clearance and operational assurance.
• To ensure / improve operations effectiveness and KPIs
• To identify and execute workflow re-engineering processes
• To formulate strategies and action plans.

Qualifications

• ECF-CRM is an advantage

Role Specific Technical Competencies

• Effective Communications
• Negotiating
• Industry Knowledge
• Risk Management
• Data Privacy