Business Operations Optimization Manager

JOB SUMMARY

• Support the team in operations optimization with focus areas of Digitization initiatives, MI Report and internal outsourcing management under Servicing and Transacting department
• Have strong understanding of Group Standards regarding outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk 
• Collect and analyse data to identify opportunities in adopting new technology in the market for efficiency save and digitalization
• Drive the KPI of straight-through process (STP) and deliver continuous improvement such as STP ratio, cost saving, cost-to-serve, etc…
• Driving Operation teams on MI and costing improvement and simplification to draw meaningful insight in both cost and efficiency prospective.
• Ensure various Group submissions are delivered accurately and timely
• Have full understanding of Group Standards regarding internal outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk 
• Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualifications

• 3-5 years of experience in retail banking operations preferably with expertise in MI and processing hub / outsourcing management
• Able to work independently and attentive to details
• Education     Degree holder or above in business administration or related disciplines
• Languages     Fluent in English and Cantonese, Good mandarin

Role Specific Technical Competencies

• MS Excel and Powerpoint
• Retail Banking Services
• Vendor Monitoring and Control