AD, WRB COO Transformation Delivery

Job Summary

Wealth and Retail Banking (WRB) aims to become the leading Cross-Border Affluent Bank and Wealth Manager, through strengthening our Affluent continuum, unlock network value via International Banking, accelerate Private Banking growth, and future proof our business with strong focus on risk, talent, underpinned by scalable digital platform and operational capabilities. 

WRB business will invest to expand our wealth solutions (WS) and upgrade advisory capabilities, tailor our international propositions, enhance our frontline enablers to support our growth in relationship managers, and strengthen our support functions in line with our growth aspirations.  

This role will sit within the WRB Ops Planning and Performance Team, supporting Head, Planning & Performance, WRB Ops, in partnership with key business stakeholders, COO and various functional stakeholders.
The role is responsible for enablement, change delivery and transformation across the WRB COO (WRB COO) team. The focus should be on innovation, enablement, and enhancing experiences for clients whilst ensuring the Wealth Solutions COO is scaling in an efficient manner (fit for growth, FFG

Key Responsibilities

• Key point of contact for Fit For Growth (FFG) of WRB COO, including working with initiative owners and Hive leads to ensure project deliveries are effectively implemented across geographies, financials and costs incurred, benefits are appropriately managed. Also ensure risks are identified and mitigation plans are in place.
• Timely escalate any potential project issues to team leader and actively follow up resolve the issues in an effective manner.
•  Financials and Business Management for WRB COO Ops globally including budgeting, financial analysis, risk and issues mitigation, and completion of Corporate plan and Business reinstatement exercises covering step ups / and budget transfers and Headcount management
• Responsible for MIS/data dashboard delivery based on the agreed roadmap 
• Responsible for bespoke business initiatives, such as FFG related initiatives, AI related projects, People Development program etc 
• Prepare reports, presentations and review material to support discussions and decision making at respective forums such as FFG, Finance etc. 

Skills and Experience

Our Ideal Candidate

• Solid knowledge of wealth products or capital markets products (Bonds/Equity/FX/Funds etc) and operational process flow
• The successful candidate will have strong business commercial sense and results driven purpose with a practical orientation to developing and maintaining an innovative mindset, and have a style that fosters teamwork and collaboration with all types of stakeholders and partners. 
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal key stakeholders 
• Degree qualified, minimum 7 years of experience in the banking industry 
• Solid experience in Change Management; ability to adapt and act quickly to drive change by advocating innovative solutions 
• Self-motivated team player, excellent analytical and problem-solving skills, with the ability to articulate and resolve complex operational issues 
• Excellent written and verbal communication skills in English.
• Proficiency in MS Excel, PowerPoint and Word is a must

Qualifications

• Bachelor’s degree in Finance, Economics, Accounting or a related filed; Engineering/Data/AI related degree also preferred
• Relevant professional qualifications (e.g., CA/ACA/CIMA/CFA Preferred) 
• 7 years of experience in banking
• Proven track record in delivering large scale and complex changes, and embedding best practice
• Experience working with cross-functional teams in a global and complex organization
• Strong track record of large, complex business-technology delivery project
• Understand core business processes and associated technical solution
• Licences and Certifications/accreditations: None
• Language: English