Collection Officer

Job Responsibilities

• Monitor overdue and criticized retail credit portfolios, including managing loan classification systems, individual impairment allowances, and charge-off processes

• Liaise with debtors regarding repayment schedule negotiations and debt-restructuring arrangements

• Develop recommendations for legal proceedings or assignments to external debt collection agencies when necessary

• Regularly report debt collection progress and repossessed property disposal status to team head

• Prepare credit risk reports and support credit risk analytics (e.g. portfolio analysis)

• Handle administrative tasks and execute ad hoc projects as assigned

Requirements

• Bachelor degree or above in Finance, Risk Management, or related discipline;

• 3 years' experience in credit collection, credit control or complex complaint resolution

• Strong self-motivation, with ability to work independently and under pressure

• Good interpersonal, negotiation and problem solving skills

• Proficiency in English, Chinese and Mandarin

• Immediate availability is highly preferable