Collections Manager

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What You Will Be Doing:

• Make telephone calls, issue demand notice and conduct outdoor visit (if necessary) to follow up repayment from obligors in respect of past due accounts. 
• Perform all other debt recovery actions including but not limited to repossession and sale of collateral, legal action, debt collection agency action and debt restructure work-out pursuant to established procedures, strategies and timelines for monitoring delinquency, minimizing credit loss and maximizing bad-debt recovery. Assist to conduct training/coaching for junior colleagues/new joiners to achieve required productivity/goals/objectives given by Management.
• Manage loan classification, provisioning and arrange write-off pursuant to Bank’s policies and procedures. 
• Execute approval for collection actions pursuant to delegated authority limit. Handle customer’s complaint, problem NPL work-out and restructure application.  Assist to monitor collection productivity, conduct call/action review, due diligence tasks and self-assessments in compliance with Bank’s policies and procedures. 

What We Are Looking For:

• University graduated in any discipline
• At least 5 years relevant experience in people management in a leading role on secured debt collection
• Experience with Motor Vehicle Loans recovery is preferred
• MS Outlook, Word, Excel, PowerPoints, Teams
• Knowledgeable in legal litigation procedures and regulatory compliance;
• Fluent in both spoken and written English and Chinese;
• Self-motivated, good communication and able to work under pressure

#LI-SL1

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.