Assistant Lounge Manager

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. . #RWHKGRocks

Essential duties and responsibilities

• Ensure the delivery of brand promise and provides exceptional guest service at all times
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Establish a rapport with guests maintaining good customer relationships
• Assist Manor Club Manager in supervision of staffing levels to ensure that guest service, operational needs and financial objectives are met
• Participate in the management of department’s controllable expenses to achieve or exceed budgeted goals
• Understand and manage the flow of service during Breakfast, Afternoon Tea and Evening Cocktail service periods and flex role as and when required

Requirements

• Minimum 5 years’ relevant working experience in Executive Lounge or Food & Beverage field, with at least 2 years in a similar capacity
• Proven managerial abilities in people management, strategic planning, and decision making
• Possess strong interpersonal and problem-solving abilities
• Strong sense in business acumen and food & beverage market trends
• High standards of professional manner with exceptional communication and presentation skills