Assistant Manager / Manager – Call Centre, Personal Financial Business Department

Chiyu Banking Corporation Limited

Responsibilities

Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
Deliver quality services to customers through inbound and outbound calls
Provide after-sale services to diverse customer types
Address customer feedback / complaints professionally
Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements

Bachelor degree or equivalent experience
IIQE and HKSI holder will be an advantage
At least 2 years of customer service experience in banking / financial institutions
Independent, self-motivated, customer-centric, able to work under pressure
Good command of English and Chinese including Mandarin
Proficient in MS Office and Chinese inputs
On-shift duty may be required
Applicants with more experience will be considered as Manager

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