Spa Executive (5 days work)

The American Club

The Spa Executive is responsible for providing front desk service of the Spa Center to the Members.

Job Description

 

  • Handle telephone enquiries with professional telephone manner 
  • Upgrade treatment bookings and maximize the productivity of each therapist and treatment room 
  • Ensure a warm, friendly and professional welcome to all members visiting The Spa 
  • Responsible for all Member accounts for services and treatments carried out 
  • Ensure that accurate and correct payment is received 
  • Organize schedule to maximize the use of time and profitability while ensuring that the clients’ needs are met 
  • Complete the daily opening and closing procedures professionally and accurately 
  • Answer telephone calls in a professional manner and ensure that messages are accurately and immediately passed on 
  • Take a proactive approach to retail sales within the reception area by offering advice to clients 

 

Qualifications & Skills

 

  • F.5 Standard or above
  • 2 years’ experience at luxury hotels or spas 
  • Qualified Holder of International Beauty Diploma such as CIDESCO, ITEC or equivalent is preferred 
  • Excellent command of spoken English 
  • Good customer service skills. 
  • Excellent in Microsoft applications 
  • High standard of personal hygiene and grooming.  
  • Friendly personality, welcoming manner, self motivated, team player and honest. 
  • Brings enthusiasm, positive service attitude and outstanding interpersonal and communications skills 

Working Location: Tai Tam (Transportation allowance applies)

More job information
Salary negotiable
Benefits
  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Transportation allowance
  • Year-end bonus
Job Function
  • Food & Beverage · Hotel - General · Others
  • Beauty Care · Fitness - General · Others
Location
  • Tai Tam
Employment Term
  • Full-time
  • Permanent
Education
  • Diploma or equivalent

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