Restaurant Manager - Clipper Lounge

Mandarin Oriental, Hong Kong is looking for a Restaurant Manager - Clipper Lounge to join our Food & Beverage Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental, Hong Kong within Food & Beverage Service Division in Hong Kong, the Restaurant Manager - Clipper Lounge is responsible for supervising the operations of the restaurant and ensure it is running smoothly and achieving the budgeted profit.  The Restaurant Manager - Clipper Lounge reports to the Assistant Director of F&B.

As Restaurant Manager - Clipper Lounge, you will be responsible for the following duties:

• Manage daily operations of the outlet.  Ensure services, food presentation and cleanliness are up to guest satisfaction and standard
• Liaise closely with the Kitchen team on food quality or presentation and suggest areas where improvements can be made
• Liaise with internal and external parties on creating new menus and promotion programmes
• Develop and maintain good relationships with guests
• Handle guests' comments and complaints and take immediate corrective actions
• Responsible for colleague scheduling, briefing, performance reviews, recruitment, training & development and related issues
• Check daily maintenance, cleanliness of the restaurant and grooming of staff
• Responsible for budget plan, cost control, sales and revenue repots
• Ensure all controllable expenses are kept within budget and forecast figures
• Find ways to improve the efficiency of the operation that will benefit our clients
• Propose and initiate, new services and products for our guests
• Responsible for all aspects of Fire, Life, Health, Safety & Security pertaining to F&B operations, HACCP & Food Safety in the outlet
• Perform as F&B Duty Manager from time to time.

As Restaurant Manager - Clipper Lounge, we expect from you:

• 3-4 years relevant working experience in similar capacity in hotel Food & Beverage, preferably in luxury hotel
• Excellent managerial and interpersonal skills
• Service oriented, creative, energetic and well groomed
• Skilled at handling complaints and comments tactfully
• Good sense of Marketing strategies, cost control & budgeting
• Able to work under pressure.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?