刊登於 1日前
Service Ambassador
Dah Sing Financial Group
Job Purpose:
In this role, you are required to handle customer enquiries about banking products and services. Acts as the service ambassador of the bank, working primarily in a customer service role. You will need to help referring new customers to the sales staff or promoting general banking products to suit for customer’s needs.
In this role, you are required to handle customer enquiries about banking products and services. Acts as the service ambassador of the bank, working primarily in a customer service role. You will need to help referring new customers to the sales staff or promoting general banking products to suit for customer’s needs.
Main Responsibilities:
- Assist branch to achieve goals of service excellence and sales performance
- Assist customers to use branch digital facilities (e.g. iPad and i-Kiosk) at the “interactive zone” or “CS area”.
- Assist in promotion of digital banking services such as e-banking / mobile apps enrollment
- Explore business opportunity to cross sell bank products and services to customers and make referrals to sales staff.
Incumbent Requirements:
- Tertiary education with diploma or equivalent.
- At least 2 year's solid working experience in customer service of retail banks, branch banking experience preferable.
- Good proficiency in Chinese, English and Putonghua.
- Knowledgeable in retail banking product and services.
- Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship.
- Strong sense of problem ownership and able to tackle problems independently.
- Demonstrate cooperative spirit and team morale with colleagues.
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