Section Head, Operations (Retail Business Management)

Responsibilities:

• Lead the team to work with business stakeholders to identify, develop, implement and monitor operational solutions to meet and exceed retail banking objectives
• Establish and maintain operational procedures on deposit, money transfer and wealth management that fulfill regulatory requirements and ensure operational efficiencies and customer friendliness at the same time
• Monitor and ensure the compliances of operational procedures by the retail frontline units
• Drive business process re-engineering and compliance enhancement initiatives in accordance with retail banking directions
• Liaise with internal and external parties for the most effective and efficient progress and delivery of projects and initiatives

Requirements:

• Degree holder in Business Administration or related disciplines and with a minimum of 10 years’ experience in retail banking operations in a supervisory role.
• Strong leadership skills and able to lead and manage a team of retail banking operations management managers.
• Strong inter-personal skills with a drive to deliver quality solution, and the ability to build and manage cordial working relationship with counterparts.
• Core level of qualification under the HKMA Enhanced Competency Framework (ECF) on Operational Risk Management.