Officer, Business Support, PvB

Job Summary

As part of the Private Banking Business Support Team in GCNA, this role is responsible to enable the Front Office to deliver first-class experience for our PvB clients and prospect, across all aspects of the relationship in a proactive, coordinated, and innovative approach.  

RESPONSIBILITIES
Provide extensive quality office administrative support to Private Bank includes but not limited to

• Form stock take and replenishment
• Stationeries/ pantry supplies/ papers and toners/ marketing collateral replenishment
• Liaison with vendors for maintenance of equipment/ marketing material
•  Logistical support in staff onboarding & offboarding, office relocation and internal events
• Set up and dismantle of venue for training and event
• Handle outgoing mails and deliver incoming mails to recipients and file acknowledgement record for audit purpose.
• Process all invoices on a regular basis to avoid delay of payments

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•  [Fill in for regulated roles] 
• Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
• [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
• [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
Relationship Manager, Client Service Manager, COO Office, BPM Team

Key Responsibilities

Other Responsibilities
Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]

Skills and Experience

Excel Spreadsheet
PowerPoint Presentation 

Qualifications

• Diploma holder or above with understanding of administrative duties
• Banking experience preferred but not essential
• Basic computer skills including Word, Excel, PowerPoint and Chinese word processing
• Good command of spoken and written Chinese and English, proficiency in Mandarin will be an advantage
• Able to work independently and a good team player
• Good communication and interpersonal skills