Officer, Product Management & Customer Experience, Digital Banking

Responsibilities:

• Assist in managing various digital banking products / services and optimizing customer experience continuously
• Assist in coordination of the logistics for new services / products rollout including the preparation of relevant materials for customer communication and staff training
• Assist in conducting market survey, preparing user requirements for new digital product and services as well as participating in various projects
• Participate in User Acceptance Test and provide analytical evaluations on the performance of new product development
• Carry out special assignments as assigned by team head

Requirements:

• University graduate or above is preferred
• At least 1 year’ experience in digital banking / digital related area
• Strong understanding on the technical aspects of digital banking services and compilation of promotional materials
• Detailed minded and ability to multi-task in fast-paced environment
• Customer-oriented with strong business acumen and analytical skills
• A strong team player with excellent interpersonal and negotiation skills to collaborate among various parties.
• Proficient in MS Office
• Proficient in both written and spoken English and Chinese