Customer Service Representative (MTR Hong Kong Station)

Responsibilities:

• Manage significant amounts of cash in various currencies.
• Drive sales leads and introduce products to customers.
• Identify and evaluate customer needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools
• Deal with client complaints, offer suitable answers and alternatives in a timely manner, and follow up to ensure resolution.
• Adhere to communication protocols, rules, and regulations.
• To meet individual and team goals, go above and beyond in interacting with customers.

Requirements:

• Form 5 graduate or above with customer services working experience in relevant field, e.g. retail, hotel, catering or airline industry. Fresh graduates are welcome.
• Good command of written and spoken English, Cantonese or Mandarin will be an advantage.
• Good customer service skills along with effective interpersonal and communication skills.
• Self-initiative, positive, commercial and good time management.
• Immediately available will be an advantage.
• Candidate with more experience can apply for the position of Team Leader.

Benefits:

• Transportation Allowance
• Attractive Monthly Bonus
• 13th Month Pay (Double Pay)
• 14 days Annual Leave
• Fixed shift, Fixed day-off (avg 7-8 days)
• On-the-job training
• Good career growth
• Group Medical