Commercial Director

Position Overview

The Commercial Director will spearhead Conrad Hong Kong’s commercial strategy, driving revenue growth and market share through innovative sales, marketing, and revenue management initiatives. Leading a dynamic team, this role ensures the hotel’s competitive edge by optimizing business performance across all segments while fostering strong client and stakeholder relationships.  

Key Responsibilities

• Strategy & Leadership: Develop and execute holistic sales and marketing strategies to maximize revenue, profitability, and market positioning. Lead, mentor, and inspire a high-performing team across sales, marketing, catering, and reservations.  
• Revenue Optimization: Collaborate with Cluster Revenue Managers to refine pricing strategies, demand forecasting, and business mix, ensuring agile responses to market fluctuations.  
• Market Expansion: Design and implement targeted (digital) marketing campaigns, with a focus on expanding the hotel’s footprint in Mainland China and other key markets.  
• Data-Driven Decision Making: Analyze market trends, competitor activity, and performance metrics to refine strategies and capitalize on emerging opportunities.  
• Relationship Management: Cultivate partnerships with top clients, industry stakeholders and OTA partners to drive loyalty and revenue growth.  
• Cross-Functional Collaboration: Partner with F&B, Health Club, and other departments to align commercial strategies with broader hotel objectives. Serve as a key advisor to the executive team, presenting insights and actionable recommendations.  
• Stakeholder Engagement: Maintain strong alignment with Hilton’s regional teams on brand initiatives, loyalty programs and market-specific campaigns. Actively contribute to commercial reviews, including ownership meetings.  

Qualifications & Experience

• Bachelor’s degree in Hospitality, Business Administration, Marketing, or a related field. 
• 10+ years of progressive leadership experience in hospitality sales and marketing, with a proven track record of revenue growth and market expansion.  
• Strategic thinker with expertise in market analysis, pricing strategies and digital marketing. Deep knowledge of Mainland China’s travel market and consumer behaviour is a plus.  
• Inspirational leader with exceptional team-building and coaching abilities.  
• Strong business acumen, negotiation skills and ability to influence cross-functional stakeholders.  
• Analytical mindset with proficiency in translating data into impactful strategies.  
• Fluency in English and Cantonese required; Mandarin proficiency is advantageous.  

Why Join Us?

This is a pivotal role shaping Conrad Hong Kong’s commercial success in a competitive landscape. We seek a visionary leader who thrives on innovation, collaboration, and delivering exceptional results.