Senior Officer (Customer Service Hotline) (Ref: CO-DTO)

Public Bank (Hong Kong) Limited

Deliver professional customer service through answering digital banking enquiries via phone, live chat and email
Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly
Conduct market surveys and obtain market updates on digital product features within the banking industry
Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry
Fluency of spoken and written English, Cantonese and Mandarin
Strong interpersonal and communication skills
Good phone manner and a strong customer service mindset
Candidates with less experience will be considered as Officer

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