Guest Services Agent 賓客服務員

At the moment, we are looking for a Guest Services Agent to join our professional team at Crowne Plaza Hong Kong Kowloon East. 

目前，我們正在尋找一位 賓客服務員 加入我們 香港九龍東皇冠假日酒店 的專業團隊。

Job Responsibilities 工作職責: 

• Responsible to check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
  負責入住、退房及換房手續，並確保所有資料都按照預訂情況完整輸入酒店電腦系統。

• Registers and rooms all arrivals according to established procedures.
  按照既定工作程序為所有來客登記並安排房間。

• Ensures guest services specified by superiors and guests requests are promptly and courteously met.
  即時及禮貌地完成上級指定對房客服務並滿足客人要求。

Job Requirements 工作要求:

• 1 year experience in guest / customer service, or an equivalent working experience.
  具有1年客務款接服務之工作經驗，或與此相關的工作經驗。

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
  具有高中或酒店行政管理，酒店管理或相關的專業証書。

• Able to speak, read and write English and Putonghua.
  具有講，讀和寫簡單英語及普通話能力。

• Proficient in the use of Front Office OPERA  System is an advantage
  能熟悉前堂OPERA電腦系統經驗者優先考慮。