Fraud Management Manager - Cards & Unsecured Lending

Position Summary

The position is under Cards & Unsecured Lending Department.  The individual will be reponsible for determining and monitoring the workflow on fraud prevention, analysis all reported fraud case and recent fraud trend to minimize the fraud loss, and ensuring the quality and accuracy of fraud prevention processes through continuous quality assurance measures.

Responsibilities

• Analysis all reported fraud case and recent fraud trend to minimize the fraud loss
• Design, develop and maintain regular MI to present the fraud control performance
• Monitor the workflow on fraud prevention
• Ensure all assigned tasks are delivered with quality and in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the Bank
• Assist business to manage incident and customer issue
• Support section head and the business unit for any ad-hoc requests

Requirements

• University graduate in Business Analytics, Management Science, Statistics, Operational Research, Computer Science, or other related discipline
• Minimum 5 years of experience in data analytics, quality assurance or a similar role
• Relevant HKIB qualification would be an advantage
• Excellent communication and presentation abilities
• Strong analytical and risk assessment skills, with knowledge in SAS is an advantage
• Proficiency Microsoft Office tools such as Excel and Powerpoint
• Strong written and spoken English and Cantonese and Putonghua.

(Candidates with less experience will be considered for the post of Assistant Fraud Management Manager)