Senior Officer, Quality & Operation Control

Dah Sing Financial Group

Job Purpose:

To ensure all BBD & DCD operation processes are fully complied with the regulations and standard set by the Bank and regulator. Provides support to risk/compliance reporting and monitoring of respective sections. Provides operation support on applications processing, handles documentation of Banking & Investment products if necessary.

Main Responsibilities: 

  • Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
  • Handle complaints investigation, analyst complaint case and provide proper feedback to frontline staff
  • Assist the team to provide regular training / coaching to frontline staff on the control perspective
  • Assist the team to compile and review operation flows from time to time
  • Comply with internal guideline, legal and regulatory requirements when delivering job duties
  • Handle Ad-hoc task assigned by management team, Quality & Operation Control

Incumbent Requirements:

  • Secondary education with 4 years or relevant experience, preferably in banking, telemarketing, customer services related area
  • Familiar with banking products & operation flow
  • Excellent communication and interpersonal skill
  • Capable of working independently, detail minded and good team player
  • Passed in IIQE Paper 1 and 2 is perferred
  • Fluent reading and writing communication in English
更多工作資料
薪酬 薪金面議
工種
  • 銀行 · 金融服務 - 訂單處理 · 運作 · 結算
  • 銀行 · 金融服務 - 零售銀行服務
  • 銀行 · 金融服務 - 一般 · 其他
僱用形式
  • 全職
  • 長期
教育程度
  • 副學士或高級文憑
  • 文憑或相等程度
  • 中五至中七或DSE

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