Senior Officer/ Officer, Collection

Job Purpose:

Responsible for executing collection activities for all retail products to reduce the delinquency rate & delinquent bucket flow ratio.   

Main Responsibilities:  

• Perform dunning calls and follow-up actions on delinquent accounts on unsecured and secured products including credit card / personal loan / overdraft / mortgage loan / SME loan and vehicle loan etc.
• Liaise with debtors regarding repayment schedule negotiations and debt restructuring arrangements
• Handle customer’s enquiries regarding debt recovery related activities
• Provide administrative and clerical supports
• Assist in any other ad-hoc tasks as assigned by supervisors
• Ensure all collection activities comply with the bank standards as well as legal and regulatory requirements, including the HKMA guidelines

Incumbent Requirements:

• Secondary Form 5 or above qualification 
• 5 years of working experience in collection or customer service field
• Good communication & Inter-personal skills
• Sound negotiation skill
• Good PC skills – MS Word & Excel
• Good command of spoken in English & Cantonese, speaking Putonghua will be an asset
• Able to work independently under pressure & target oriented
• Having knowledge for relevant Codes, Ordinances & Guidelines introduced by HKMA / PCO / TU

Please note that only shortlisted candidates will be notified.