Job Purpose:
Responsible for executing collection activities for all retail products to reduce the delinquency rate & delinquent bucket flow ratio.
Main Responsibilities:
- Perform dunning calls and follow-up actions on delinquent accounts on unsecured and secured products including credit card / personal loan / overdraft / mortgage loan / SME loan and vehicle loan etc.
- Liaise with debtors regarding repayment schedule negotiations and debt restructuring arrangements
- Handle customer’s enquiries regarding debt recovery related activities
- Provide administrative and clerical supports
- Assist in any other ad-hoc tasks as assigned by supervisors
- Ensure all collection activities comply with the bank standards as well as legal and regulatory requirements, including the HKMA guidelines
Incumbent Requirements:
- Secondary Form 5 or above qualification
- 5 years of working experience in collection or customer service field
- Good communication & Inter-personal skills
- Sound negotiation skill
- Good PC skills – MS Word & Excel
- Good command of spoken in English & Cantonese, speaking Putonghua will be an asset
- Able to work independently under pressure & target oriented
- Having knowledge for relevant Codes, Ordinances & Guidelines introduced by HKMA / PCO / TU
Please note that only shortlisted candidates will be notified.