Senior Officer/ Officer, Collection

Dah Sing Financial Group

Job Purpose:

Responsible for executing collection activities for all retail products to reduce the delinquency rate & delinquent bucket flow ratio.   


Main Responsibilities:  

  • Perform dunning calls and follow-up actions on delinquent accounts on unsecured and secured products including credit card / personal loan / overdraft / mortgage loan / SME loan and vehicle loan etc.
  • Liaise with debtors regarding repayment schedule negotiations and debt restructuring arrangements
  • Handle customer’s enquiries regarding debt recovery related activities
  • Provide administrative and clerical supports
  • Assist in any other ad-hoc tasks as assigned by supervisors
  • Ensure all collection activities comply with the bank standards as well as legal and regulatory requirements, including the HKMA guidelines


Incumbent Requirements:

  • Secondary Form 5 or above qualification 
  • 5 years of working experience in collection or customer service field
  • Good communication & Inter-personal skills
  • Sound negotiation skill
  • Good PC skills – MS Word & Excel
  • Good command of spoken in English & Cantonese, speaking Putonghua will be an asset
  • Able to work independently under pressure & target oriented
  • Having knowledge for relevant Codes, Ordinances & Guidelines introduced by HKMA / PCO / TU


Please note that only shortlisted candidates will be notified.

更多工作資料
薪酬 薪金面議
工種
  • 銀行 · 金融服務 - 訂單處理 · 運作 · 結算
  • 銀行 · 金融服務 - 顧客服務 · 關係管理
  • 銀行 · 金融服務 - 一般 · 其他
工作地點
  • 灣仔
僱用形式
  • 全職
教育程度
  • 學士

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