Assistant Manager - Operations, Fubon Credit

Responsibilities:

• Provide excellent customer service whether face-to-face or through telecommunication; follow-up on customer enquiries and complaint coming from various channels
• Provide sales administration support, e.g. personal loans processing, data input, application QC, application and document submission, customer information maintenance, UAT etc.
• Act as liaison between Sales Teams and related Departments to facilitate the handling and processing of personal loan applications
• Track on customers' application progress, handle loan drawdown and repayment
• Participate in other operations duties and ad-hoc projects as assigned

Requirements:

• Post-secondary or above
• 2 years or above relevant experience with at least 1 year customer service experience in banking or financial institution
• Pleasant telephone manner, strong interpersonal skills and service oriented
• Able to communicate in English and Cantonese
• Understand relevant policies and procedures of the Bank as well as regulatory requirements
• Good PC knowledge in Microsoft, Access preferable
• Communication in Mandarin preferable
• Must be responsible, well-organized and attention to details
• Good team player with strong commitment in delivering quality customer service