Customer Service Representative - Mandarin, English & Cantonese Speaking

Role Purpose:

A Mandarin, English & Cantonese Speaking Customer Service Representative (Full time) is responsible to provide best in class customer service support to Ralph Lauren's customers via various communication channels. Manage all inquiries and complaints in professional & efficient manner to ensure customer satisfaction.

Responsibilities:

· Handle Customer’s inquiry via various communication channels with excellence customer service skills

· Properly follow through all customer inquiries and complaint cases

· Ability to identify issues and provide best solutions in timely manner

· Working collaboratively with various internal and external stakeholders

· Efficient communication & interpersonal skill and as a good team player

· Follow the already set guidelines

· Prepare reporting and support for administrative task

· Assist ad hoc assignments and projects when needed

Requirements:

· Matriculated/Bachelor Degree

· Minimum 2 years relevant contact center and customer service experience

· Fluent Mandarin, English and Cantonese speaking

· Good command of English, simplified & traditional Chinese typing

· Proficiency in Microsoft Offices applications including Word, Excel, and Outlook

· Good responsibility, proactive and helpful characters would be an asset

· Immediate available is highly preferred.

本公司提供優厚薪酬及完善福利，包括年終雙糧、每月有薪休息日、銀行假期、有薪年假、有薪產假／男士侍產假、醫療及住院福利、在職培訓及員工購物優惠等。

有意者請電郵履歷表到 立即申請。

本公司是平等機會僱主。申請人提供之全部資料將絕對保密及只作招聘用途。