Officer, Customer Services (Contact Centre - Credit Card)

Responsible for answering customer enquiries, handling customers’ instructions/ complaints.  Delivers consistent quality and one-stop services to customers.

Main Responsibilities: 

• Deliver efficient and quality customer service by handling of customer enquiries/instructions, aftersales support to credit card products
• Achieve the service standard and objectives set by Management.  Service standard and objectives will be varied according to different product type and campaign.
• Handle and follow up customer’s complaint.
• Handle customer’s enquiry via different channels e.g. over phones, Internet, mail in and fax in.
• Refer business to Telesales Team or other sales units.
• Comply with internal guidelines, legal and regulatory requirements when delivering job duties.
• Perform routine clerical duties.

To meet the challenge, you should have the following qualifications and attributes:

• Secondary education with minimum 1 year's relevant services.
• Good communication and interpersonal skills.
• Good command of written and spoken English and Chinese.

* This position is required to perform shift duty (5 Days work week) Mon to Fri: 9:00am to 10:00pm and Sat: 9:00am to 5:30pm.