Business Analyst - Hang Seng Insurance

Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our team as Business Analyst , reporting to Head of Service Management. 

Principal responsibilities

• Leading analysis to facilitate problem statement analysis, elaboration of requirements etc.
• Bridging the gap between product, technology, propositions, markets, business and delivery teams.
• Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions.
• Collaborating with POD teams members and related business stakeholders working in an Agile environment to deliver more features faster.
• Upholding best practices and standards and help grow maturity in discipline and controlled environment.

Requirements

• Proven experience working as an Agile Business Analyst across multi-disciplinary and multi-culturally diverse work environments (locations, pods, etc) supporting Insurance programs.
• Strong analytical ability and problem-solving skills - excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer, technical and operational considerations, e.g. risk.
• Experience of analysis/requirements management techniques e.g. user stories, BDD style scenarios, e2e process flow or customer journey mapping, story mapping, elicitation techniques, gap and competitor analysis etc., Experience of relevant tools e.g. JIRA Confluence.
• Experience of leading analysis activities to support the delivery of customer centric digital products and features.
• Working experience with business stakeholders and product managers on product backlogs.
• Demonstrable working with solution architects and engineers with a good grasp of technical concepts and considerations, e.g. APIs, Cloud infrastructure, backend systems etc.
• Highly developed communication skills, Doth written and verbal, to explain complex or technical issues.
• Pragmatic decision-making skills, with the ability to make clear judgments based on data and understand the implications.
• Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage