F&B Reservations Officer - Call Center (Part Time)

We entrust you as our F&B Reservations Officer - Call Center (Part Time)
to drive growth and account successes.

What will you do?

• Maintain comprehensive and accurate booking records in the system, pre-assign tables, and confirm reservations.
• Oversee restaurant booking capacity and manage online / offline booking platforms.
• Provide guests with essential information about restaurants, promotions, and special events via phone calls and emails to enhance guest satisfaction.
• Communicate and ensure smooth operations and seamless booking experiences.

What do we seek in you?

• Diploma or above Holder in Hotel and Catering or related disciplines
• Outgoing, service-oriented with good communications skill
• Good command of spoken English, Cantonese and Mandarin
• Hands-on restaurant operations or customer service experience will be an advantage

Regardless of the role you play, we seek individuals who resonate with the following values because you are much more than just reservations support, - we depend on you to deliver our promises to our guests and stakeholders:

Proactive - anticipate and act.

Authentic - connect genuinely.

Heartfelt - understand, answer with care and kindness.

Committed to Positive Impact – drive meaningful change.

Who are we - Lanson Place Causeway Bay?

Lanson Place Causeway Bay is a small luxury hotel exquisitely situated at 133 Leighton Road. Our ethos is deeply rooted in the values of Family and Community, guiding our authentic and attentive approach to hospitality in creating bonds with our guests that last far beyond their stay with us.