Director of Residences and Heart of House

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. 

Essential duties and responsibilities

• Instigate and maintain high morale and motivation of associates through leadership and ensure that teamwork and loyalty development within the housekeeping and residence
• Participate in the preparation of the hotel’s annual goals.
• Assist in preparing the Residence and Housekeeping departments’ budget and Capex
• Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control, while focusing on creative cost control and revenue generation solutions to maximize profit in the department and the hotel
• Assist with managing the performance of the residences and housekeeping team, ensure the team deliver the highest quality and Rosewood brand service standards to consistently meet and exceed all guests’ expectations
• Continuously strive for new thoughts and ideas to improve and strengthen the residence and housekeeping team
• Monitor contracts of the outsource vendors and quality of work

Requirements

• Minimum 5 years’ relevant experience in a sizeable luxury hotel with at least 3 years in similar capacity
• Proven managerial abilities in people management, strategic planning and decision making
• Highly organized, result-oriented with exceptional customer service and interpersonal skills
• Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
• Previous working experience in Asia-Pacific is an advantage